Quality does not cost you more.
Mystery guest, quality control.
A key tool for your business!
Being a small or medium large hotel, we are often not aware of quality control processes , however each one uf us knows perfectly the ratings that appear in the famous reservation sites !
Do you prefer internet to control your quality or yourself ?
Our visits can be done on a « mystery shopper » basis or by appointment.
For small hotels and restaurants we do recommend the second solution
We have a large experience since we have visited more than 4000 hotels in the last 10 years !
Other quality related services we provide:
- Optimize daily operational tasks.
- Operating Manuals.
- Trainings for staff in : rooms / reception / restaurant.
- How to use quality visits as a motivation tool.
- How to create a differentiating factor with regards to your main competitors.
- Self control files