Quality does not cost you more.

Mystery guest, quality control.

A key tool for your business!

Being a small or medium large hotel, we are often not aware of quality control processes , however each one uf us knows perfectly the ratings that appear in the famous reservation sites !

Do you prefer internet to control your quality or yourself ?

Our visits can be done on a « mystery shopper » basis or by appointment.

For small hotels and restaurants we do recommend the second solution

We have a large experience since we have visited more than 4000 hotels in the last 10 years !

Other quality related services we provide:

  • Optimize daily operational tasks.
  • Operating Manuals.
  • Trainings for staff in : rooms / reception / restaurant.
  • How to use quality visits as a motivation tool.
  • How to create a differentiating factor with regards to your main competitors.
  • Self control files